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Acceptable Use Policy

Last modified January 5, 2023.

This Acceptable Use Policy document, including the following list of Prohibited Activities, is an integral part of your Wireless Internet Service Agreement with River Canyon Wireless. If you engage in any of the activities prohibited by this AUP document, River Canyon Wireless reserves the right, at its sole discretion, to suspend or terminate your service.

River Canyon Wireless’s Acceptable Use Policy (the “Policy”) for River Canyon Wireless Services is designed to help protect River Canyon Wireless, River Canyon Wireless’s customers and the Internet community in general from irresponsible or, in some cases, illegal activities. This Policy is a non-exclusive list of the actions prohibited by River Canyon Wireless. River Canyon Wireless reserves the right to modify the Policy at any time, effective upon posting at www.rivercanyonwireless.com/aup/.

  • Transmission, distribution, reception or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property rights used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.
  • Sending Unsolicited Bulk Email (“UBE”, “spam”). The sending of any form of Unsolicited Bulk Email through River Canyon Wireless’s servers or services is prohibited. Likewise, the sending of UBE from another service provider advertising a website, email address or utilizing any resource maintained or hosted by River Canyon Wireless’s systems or servers, is prohibited. River Canyon Wireless accounts or services may not be used to solicit customers from, or collect replies to, messages sent from another Internet Service Provider where those messages violate this Policy or that of the other provider.
  • Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by River Canyon Wireless customers must be Closed-loop (“Confirmed Opt-In”). The subscription confirmation messages received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties for mailing to or from any River Canyon Wireless-hosted domain, or referencing any River Canyon Wireless account, is prohibited.
  • Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider or internet service, which includes, but is not limited to, the facilitation of the means to send Unsolicited Bulk Email, initiation of pinging, flooding, mail-bombing, and denial of service attacks.
  • Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org/rokso.
  • Unauthorized attempts by a user to gain access to any account or computer resource not belonging to that user (“cracking”, “hacking”)
  • Obtaining or attempting to obtain service by any means or device with intent to avoid payment.
  • Unauthorized access, alteration, destruction, or any attempt thereof, of any information of River Canyon Wireless customers or end-users by any means or device.
  • Knowingly engaging in any activities designed to harass, or that will cause denial-of-service (e.g., synchronized number sequence attacks) to any other user whether on the River Canyon Wireless network or on another provider’s network.
  • Using River Canyon Wireless’s Services to interfere with the use of the River Canyon Wireless network by other customers or authorized users.
  • Using River Canyon Wireless’s Services to provide a private game server for any game which prohibits such actions in its Terms of Service or Acceptable Use Policy (for example, unauthorized MMORPG servers).
  • Using a residential service plan to host any type of server or other device that actively delivers any type of commercial content to other Internet users (other than authorized private game servers).
  • Posting, transmitting, or uploading the information of, nude or obscene photographs of (including but not limited to “Revenge Porn”), or personal data of any person without the written consent of that person is strictly prohibited under this Acceptable Use Policy. Doing so will result in immediate termination of services. River Canyon Wireless may, at its sole discretion, refuse to re-establish service in any way for any customer that violates this policy.

Customer Responsibility for Customer’s Users

Each River Canyon Wireless customer is responsible for the activities of its users and, by accepting service from River Canyon Wireless, is agreeing to ensure that the customer, and anyone who uses the services provided to the customer abide by this policy. Complaints about customers or end-users of River Canyon Wireless will be forwarded to the River Canyon Wireless abuse department for action. If violations of the River Canyon Wireless Acceptable Use Policy occur, River Canyon Wireless reserves the right to terminate services with or take action to stop the offending customer from violating this AUP as River Canyon Wireless deems appropriate, without notice.